Operations Specialist
TYPE OF JOB
Full-time
JOB LOCATION
Onsite or Hybrid
WAGE
$17/hour + shift differential
At GrapeTree Medical Staffing, we firmly believe that our people are key when it comes to building and maintaining the thriving, innovative company that GrapeTree is today. If you’re ready to contribute to our success and make an impact in the healthcare industry with a strong, ever-growing team, then check out our Operations Specialist opportunity.
Here are the details:
The Operations Specialist is responsible for providing excellent customer service and support for staffing of healthcare professionals and servicing customers. The Operations Specialist acts as the liaison between healthcare professionals and the facilities they serve, to ensure patient care levels are met, both in quantity and quality.
Location(s):
Our corporate office is located in Milford, Iowa. We work and live where others vacation! We offer the option to work full-time onsite, hybrid, or full-time remote based on your location.
Onsite: Team members can choose to work full-time onsite at our corporate office.
Hybrid: Our hybrid option allows team members to work 3 days at home and 2 days in the office each week. Thursdays are considered to be a universal onsite day for all employees within a 40-mile radius of headquarters.
Schedule:
As an Operations Specialist, you can expect to work Sunday-Wednesday 6am-5pm CST (10-hour shifts).
Wage:
This hourly position is paid at $17.00/hour with shift differentials included. Wages are received weekly, with the option to earn it sooner with Instant Pay!
Total compensation view: Medical insurance: premium as low as $13.75 per week, Basic Life Insurance: $50,000, 401k: up to 4% employer match, bonuses/incentives: numerous opportunities.
A day in the life:
On a daily basis, you will be responsible for managing all inbound calls supporting Client Account Managers and Staffing Specialists by providing outstanding customer service to both healthcare professionals (HCP) and clients to properly increase both client and HCP utilization.
In addition to supporting inbound staffing-specific calls, this position also manages inbound calls for all departments before & after traditional business hours.
Communicating continuously and effectively on the phone with HCPs and clients following defined process flow with handling the call and/or transferring to the Client Account Managers or Staffing Specialists.
Providing excellent customer service to help manage scheduling needs as well build and retain effective partnerships and relations with clients and healthcare professionals.
Partner with Staffing Specialists & Client Account Managers to coordinate and/or escalate defined HCP or Client situations.
Here's what you need to be successful in this role:
Knowledge of software frequently used, including but not limited to, Microsoft Office, Adobe, scanning software and Windows
Familiarity and comprehension of Internet capabilities
High School Diploma or equivalent
Certified Staffing Professional, preferred
Strong communication and organizational skills
High level of customer service skills
Ability to type a minimum of 30 WPM
For any hybrid schedules, home internet must meet a minimum of 25mb download and 5mb upload
The ability to be in 100% attendance during the entire 3-week new hire orientation and training
We think you'll love working for us. Here's why:
Benefits with YOU in mind – Our benefits begin the first of the month following your date of hire. Our benefits include:
Medical insurance with premiums as low as $10.07/week
Salary increases reviewed annually
Vision and dental plans
Short-term disability
Flexible spending account
Basic and Voluntary Life insurance
401k plan and 401k matching
Paid-time-off (PTO)
Holiday pay
Pet Insurance
Bonus! Your birthday is a paid day off
Reward and Recognition Opportunities – Our employees rock… we get it. That’s why we offer fun incentives, programs, and annual awards.
Health & Wellness – Being in the healthcare industry, health and wellness is important to us. That’s why we have a wellness committee to coordinate and encourage wellness activities, plus we offer ergonomic standing desks to all on-site employees, a 24/7 fitness center in our corporate office, and wellness reimbursement up to $20 per month!
Crushing Company Culture – We work hard, but we play hard, too! We keep our GrapeTree family connected with so many fun initiatives:
Social hours
Quarterly business updates
Snack Attack Wednesdays
Volunteer and wellness opportunities
Annual holiday party with awards and prizes
Various corporate events
Love where you work:
The workstation for this position is a cubicle setting where you will be able to closely interact and connect with your co-workers! You can expect multiple monitors, frequent phone usage, adequate lighting, a clean environment, and moderate noise levels.
About Us
Our Bragging Moment: For the eighth year in a row, GrapeTree was listed on Inc. 5000's List of Fastest-Growing Private Companies, coming in at #2445 in 2023!
Where You Can Find Us: 2501 Boji Bend Dr. Suite 100, Milford, Iowa 51351
EEO/AA: Employer Minority / Female / Disabled / Veteran / Sexual Orientation / Gender Identity